FAQ
Why don't Omni-4000 controls (PB-2 - PB-6) show up in the Auto Search in the toolkit?
The Auto Search does not find the older Omni-4000 controls (PB-2 - PB-6). It will show any PBX-10, PBX-11, PBX-HMC or AutoSort controls it communicates with though.
Why do Email to SMS alerts not work?
As of June 2023 Rogers and Fido discontinued this functionality on their plans. If you have Rogers or Fido as your carrier, email to SMS alerts will not work.
Cannot receive alerts to Gmail account because you can no longer ignore "less secure" apps
The option of "Less-secure access" for POP3/IMAP/SMTP has been discontinued. To ensure that Omni alerts are still received you must do the following: Enable 2-step verification in your Google account security settings: Allow 2-Step Verification Open ...
Can I install Omni Select on a Chromebook?
No. Omni Select is incompatible with Chromebooks. You must install the Omni Select software on a Windows computer.
Can I run OMNI-SELECT using two computers at once?
No this will not work, as OMNI pushes the settings to the sorters, and will not sync with another computer also running OMNI.
Actuator de-icing clarification
Actuator deicing will move the actuators a certain distance and back to their position as per the settings every few hours in order to break up any potential ice build up on the inlets.
Where is the "Sync to Connect" button
OMNI V1.5.2.6 or greater must be installed. Then, you will find it under Herds > Settings. You must have your herd set up first, and then will see it on the right hand side.
Does it work with Windows 11?
There is no official testing done with OMNI and Windows 11 as it is a new operating system, and OMNI is no longer being developed unless a critical update is required. However, there are many instances of it working so far.
How do I decrease the size of my OMNI window?
The size of the OMNI window is relative to the resolution of your display. Therefore you must increase the resolution of your display in Windows in order to decrease the size of your omni window.
How do I install OMNI and load my backup?
We have a video that outlines this process on our YouTube channel, Phason Electronics
iWire - Intermittent comms - Can I adjust the Threshold for communication alarms?
Unfortunately the communication alert packet intervals are hard coded in the software and cannot be changed.
SB-54 Troubleshooting OMNI Select
Attached is a details document covering several different aspects of OMNI Select. -Troubleshooting communication problems -Complete communication overhaul -Using Toolkit -How to check for devices -Serial Port/Loopback tab -Multi-point PWAs tab ...
After installation - Common issues and process
After installation and registration is completed, users will be logging in with the default username/password. UN: sysadmin PW: omniadmin Once they open and enter into the software, they will either need to restore a previous backup, or set ...
Alerts won't stop sending
One issue that users may face in the field is that they get an alarm, and do not acknowledge it properly, and therefore it will keep emailing/texting them. This can cause a fair amount of headaches for someone, but luckily is an easy problem to fix. ...