Troubleshooting
How to get rid of OSD display settings menu that appears on my AutoFlex Connect?
The AutoFlex Connect display has its own built-in settings menu (OSD) for contrast, brightness, etc., like any other monitor or display. This is set at the factory, and should not appear on its own. If the menu ever appears, try carefully ...
Why is my group temperature reading higher than the average of my two sensor readings?
Check if there are other temperature sensors assigned to control that equipment group. A temperature sensor in a different room or an outdoor sensor could be incorrectly assigned to control for that group and is being added into the averaging ...
Why is my VentGrid temperature reading different than my probe reading?
Do you have a minimum ventilation rate greater than 0%? If you have your ventilation running from something higher than 0% to 100%, that will cause the VentGrid to add to the vent rate because the minimum is 25% and not 0%. The VentGrid will show the ...
Connecting to an AFX using the local network
To test if an AFX has successfully connected to the local network, connect another device to the same network, and then type the following into a browser (capitals matter): "internal IP"/afx/index.php?device="Hostname". For example: ...
No System Drive Detected on startup
There is probably an issue with the OS USB. Remake / replace the drive.
Receiving alerts when there is no active alarm
If you are receiving alerts when there is no alarm active, then you have alarm repeat turned on for your user. Go into Administration->Alert Schedule. Select your user from the drop-down menu, and press the alarm icon with the gear in the bottom ...
How to rebuild PHASON USB
Follow the instructions laid out in the video link: https://youtu.be/yjs2iJL_jCs
How to rebuild the OS USB
This video walks thorugh how to rebuild the OS USB for your AutoFlex Connect or AutoFlex Connect II. https://youtu.be/Vvpy3Pxk7T0
Blank screen issues
If you are experiencing a blank screen on your AFX Connect controller, follow the link below to find a troubleshooting flow chart to help diagnose and fix the issue. www.phason.ca/img/kb/007/007-blank-screen.html
Touch screen issues with 1st generation AFX
If you are having issues with your 1st generation AutoFlex touch screen, follow the link below to find a troubleshooting flow chart to help diagnose and fix the issue. https://phason.ca/img/kb/006/touchscreen-issues-gen1.html
Local database error
If your AutoFlex is displaying a local database error, follow the link below to find a troubleshooting flowchart to help diagnose and solve the issue. https://phason.ca/img/kb/005/database-error.html
Can I restore a database generated by a newer version of AutoFlex-Connect onto a control running an older version?
No. If you try to restore a database file on an Autoflex-Connect that was created by a unit running a newer version you will cause unknown and often weird bugs. First update the control with the older version to be the same or newer than the control ...
Stuck on PHASON screen
The most common reason for a unit to be stuck on the PHASON screen during boot up is issues reading the PHASON USB. This could be a sign that your PHASON USB has become write protected, or damaged, and the computer is getting stuck trying to read it. ...
How can I keep fans running while changing KAFXC-UPDATE kit?
While the control is powered down would the fans keep running? Under normal circumstances, no they would not be. However you could keep the fans running by powering off, and unplugging cable between brain and blue psu, and power back on. This will ...
Older curtains no longer calibrate, what can I do?
During the calibration of a potentiometer, we call for the OPEN function, and watch the change of resistance from the Pot. Once there is (I believe) a 5 second period of no change, we assume we have hit the end, and call for the CLOSE function, once ...
USB missing icon showing
The controller is not seeing the PHASON USB. First try remounting it via the software. If no success, this means that the PHASON USB is either physically removed, or not making a good connection, or has failed. Start by ensuring it’s physically ...
How long are backups stored?
The AutoFlex saves backups for 2 weeks before replacing the oldest backup.
How do I reset my PIN?
If this is an online control/account you can reset your PIN by logging onto the Phason Web Services, then click on your name on the top right hand corner, and then "Change PIN". If this is offline control/local account you can log into your account, ...
Group reading is higher than the average of 2 probes
Double check outdoor probe configuration. If the “Control” option for the outside temp probe is checked, this adds it in to the average with your other two probes.
How do I add online users?
Adding an online user to a Connect Device should be quick and easy to do. First, if the user does not have an online account created, they must first go to https://www.phason.ca/webservices/WebservicesLogin.php to create one. Once you have an online ...
Controller not responding to touch - How can I fix it?
Follow the link below to find a flowchart to help diagnose and solve the issue. https://phason.ca/img/kb/006/touchscreen-issues-gen1.html