Why am I getting multiple repeat alarm emails for the same probe or sensor?
What is happening is that the same probe is going in and out of an alarm state multiple times without the alarm being acknowledged. Each time the probe goes into the alarm state it is counted as a unique alarm. An email will be sent (or re-sent according to the alarm repeat setting) for each unique alarm that is not acknowledged.
As an example: On the same probe a high temperature alarm is detected at 12:08, and then another is detected at 12:38; both are sent out when they occur, and then also every 30 minutes until they are acknowledged. Despite being from the same probe, both are treated as distinct alarms and sent (and re-sent) out. This causes two nearly identical looking alarms to be sent out at 12:38, and every 30 minutes after that.
Related Articles
Alarm Codes and Error Messages
ALARM MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION Power Fail Alarm There has been a power failure. Check to see why the power failed and then fix the problem. The temperature probe or sensor cable has short circuited. The temperature probe is damaged or ...
Check light sensor error
This error means that the control is not seeing a valid reading from the light sensor. In most circumstances this is a sensor/wiring problem that needs to be addressed. Please see DOL’s Technical User Guide for some more information.
Alarm Codes and Error Messages
ALARM MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION High Temperature Alarm The temperature has gone above the high temperature alarm point. Try to lower the temperature by turning heaters down or off, or by increasing or turning on cooling elements (such ...
How does the alarm work?
If you use the control in sensor mode you may enable the alarm. When the control detects an abnormal reading, it will display a warning message on the screen.
Alarm Codes and Error Messages
ALARM MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION High Temperature Alarm The temperature has gone above the high temperature alarm point. Try to lower the temperature by turning heaters down or off, or by increasing or turning on cooling elements (such ...