How do I add online users?
Adding an online user to a Connect Device should be quick and easy to do.
First, if the user does not have an online account created, they must first go to https://www.phason.ca/webservices/WebservicesLogin.php to create one.
Once you have an online user account, from the AutoFlex/AutoSort go to the Main Menu > Administration > Users > Add > Add Existing Account.
At this point you just enter the email address used when you signed up for your online user account.
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What needs to be done to access my controls remotely?
If you have a Phason Web Services account that was created on our website, all you need to do after connecting your control to the internet is add that account as a user to the controller via Administration > Users > Add existing/online user.
Can I add 0-10v devices to my control?
Yes, for variable heating and cooling devices, simply add a VDC-4 module to gain 4 additional 0-10v DC outputs.
Should I switch off the power to add or remove modules?
Yes. You should always fully power off the control before adding or removing modules.
When trying to add a new user, why does the control say my email is not a valid webservices account?
There are a couple reasons the control may think your email is not a valid account. 1. You have not entered the email identically. Solution: Make sure the email is typed exactly the same, and if there are any special characters in the email (like é, ...
How do I access my unit remotely?
First, you must create a Phason Web Services account. After you have an account, go to your control and select the Menu, Administration, Users, Add User from Web Services. Enter your Web Services email address.